In the fast-moving world of cloud and data services, speed and accuracy in quoting aren’t optional—they’re critical. For TierPoint, a leading U.S. data center service provider with 40 facilities nationwide, the quoting process was bogged down by technical limitations. Their previous API had a 4MB file size cap, causing 60% of CPQ quotes to fail when integrating with SharePoint. This created delays, frustrated users, and undermined credibility with sales teams.
40 data centers nationwide—yet 60% of CPQ quotes failed to integrate due to system limitations.
TierPoint’s mandate was urgent: streamline the quoting process, eliminate failures, and restore sales team confidence. Without a fix, inefficiencies threatened customer experience and growth.
That’s when TierPoint turned to Canidium. Canidium built a custom CPQ integration with checks to ensure data accuracy and prevent duplicate uploads. The fix also increased the file size limit from 4MB to 12MB, resulting in just one failed quote integration in the first year.
The impact was immediate. Quotes loaded 53% faster, templates were streamlined from 200 pages down to 13, and integration failures with NetSuite were significantly reduced. With automation and clean data, TierPoint could now support sustainable client growth while regaining credibility with users.
“These changes made a world of difference in rebuilding credibility with our users.” — Beth Petti, VP, Enterprise Program Management Office, TierPoint
By the end of the project, TierPoint had transformed a failing process into a streamlined, reliable quoting system that empowered its sales teams. What once frustrated users became a driver of speed, accuracy, and trust.
FAQ: TierPoint, Canidium, and CPQ – A Quoting Transformation
1. Who is TierPoint and why did they need Canidium’s support?
TierPoint is a premier provider of data center, cloud, colocation, and disaster recovery services with 40 U.S. data centers. Their quoting process was unreliable—60% of quotes failed due to API limitations, slowing sales and undermining credibility.
2. What were the biggest challenges Tierpoint faced?
- 60% of CPQ quotes failed to integrate with SharePoint.
- Complex pricing required 40+ budgetary quote documents.
- Overly long, inefficient templates (200+ pages).
- Loss of credibility with users due to repeated failures.
3. What technical barriers existed?
- A 4MB file size limit caused frequent quote failures.
- Complexity in keeping data organized between existing and new folders.
- Lack of automation to prevent duplicate uploads and errors.
4. How did Canidium partner with Tierpoint?
- Built a custom integration with error checks and safeguards.
- Increased file size capacity to 12MB.
- Reduced failures with clean, automated data handling.
- Streamlined templates and improved system performance.
5. What solutions did Canidium implement and what was the impact?
- 53% faster quote loading.
- Templates reduced from 200 pages down to 13 pages.
- Reduction in CPQ and NetSuite sync failures.
- Only one failed integration in the first year post-implementation.
- Restored user trust and credibility in the quoting system.
6. What measurable results did Tierpoint realize?
- Drastic reduction in failed quote integrations (from 60% to near zero).
- 53% improvement in quote speed.
- Simplified, user-friendly templates.
- Sustainable automation to support client growth.
7. What technologies were used?
- CPQ integration with SharePoint and NetSuite.
- Custom Canidium-built workflows and error checks.
8. What role did executive leadership play in this transformation?
TierPoint’s executive team championed the project, recognizing that credibility with sales users had to be rebuilt quickly. Leadership gave Canidium the support and urgency needed to execute on a tight timeline.
9. What feedback did TierPoint provide about Canidium’s role?
“We’re not afraid to put Canidium in front of our team. They are confident, knowledgeable, and deliver results.” — Brian Kielbasa, VP Enterprise PMO, TierPoint
“These changes made a world of difference in rebuilding credibility with our users.” — Beth Petti, VP Enterprise Program Management Office, TierPoint
10. Why should organizations with CPQ challenges choose Canidium?
- Proven expertise in resolving high-failure CPQ environments.
- Ability to deliver fast, measurable results.
- Expertise in simplifying complex templates and integrations.
- Trusted by leading enterprises to restore credibility and efficiency.
