--- title: Cambia UAT Case Study description: Cambia Health partnered with Canidium for a successful large-scale UAT, overcoming technical challenges and achieving rapid deployment of modernized producer management systems. image: https://www.canidium.com/hubfs/Featured%20Image%20blue-1.png --- [Skip to content](https://www.canidium.com/blog/cambia-uat-case-study#main-content) [![Candium - Dial logo](https://www.canidium.com/hs-fs/hubfs/Candium-Dial-Logo-White.png?width=1225&height=365&name=Candium-Dial-Logo-White.png) ![Canidium-horizontal-logo-dial](https://www.canidium.com/hs-fs/hubfs/Candium-Dial-Logo-Color-1.png?width=1225&height=365&name=Candium-Dial-Logo-Color-1.png) ](https://canidium.com/?hsLang=en) [Menu ](https://www.canidium.com/blog/cambia-uat-case-study#menu) - [Solutions & Services ](https://www.canidium.com/blog/?hsLang=en) ### Strategic Focus - [ Current and Future State: Assessments and Roadmap *→* ](https://canidium.com/current-and-future-state-assessments-and-roadmap?hsLang=en) - 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As Cambia moved to modernize its producer lifecycle management, the scope quickly expanded to include commissions processing, producer onboarding, portal access, and new self-service workflows. But with more than 100 stakeholders involved and dozens of technology teams contributing, decision-making became increasingly complex and testing risked stalling before deployment. As the program entered User Acceptance Testing (UAT), nearly 3,000 test cases needed execution across multiple platforms and user types. Testers spanned more than a dozen Digital Technology Solutions teams, each with unique access requirements and workflows. > Without structured guidance, the scale and technical complexity threatened to overwhelm internal teams and delay deployment. The stakes were high. Cambia’s transformation aimed to simplify producer onboarding, streamline commissions, and deliver modern self-service tools. A failed or delayed rollout would stall modernization efforts and strain already stretched teams navigating competing priorities and evolving system requirements.   > That’s when Cambia partnered with Canidium. Canidium brought hands-on leadership to the UAT effort, combining technical expertise with intensive user support. Experts traveled on-site to guide kickoff sessions, shifting quickly from training to collaborative execution, ensuring users were confident running tests themselves. When a scheduled environment refresh wiped testing data mid-stream, Canidium rapidly restored environments and data, keeping momentum intact. Repeated show-and-share sessions and responsive defect resolution built confidence across stakeholders navigating new systems for the first time. Despite major technical hurdles—including a pioneering implementation of SAP’s Identity Authentication Service for Single Sign-On, complex role-based security, and custom ownership logic across systems—the program remained on track. Canidium’s rapid turnaround on defect resolution built trust with testing leadership, while continuous collaboration kept testing progress steady. The results were significant. Teams successfully executed nearly 3,000 test cases and achieved sign-off across commissions, producer portals, and self-service workflows. Canidium delivered a comprehensive suite of modules in just 1.5 years—far faster than comparable enterprise implementations. The success of UAT and go-live cemented Canidium’s role as a long-term partner, with Cambia moving into managed services and already planning future initiatives together. > ### *“This achievement represents an extraordinary collaborative effort... The dedication, expertise, and collaboration demonstrated throughout this process have been nothing short of inspiring. We couldn't have reached this point without each person's valuable contribution.”* > > ### — Kara Maughan, Regence (Cambia) By the end of the engagement, Cambia had transformed a complex, high-risk testing effort into a confident deployment, proving that even massive enterprise UAT initiatives can succeed when technology execution is paired with hands-on partnership and user-focused support. ** ## **FAQ: Cambia, Canidium, and Large-Scale UAT Success** ### **1. Who is Cambia Health Solutions and why did they need Canidium’s support?** Cambia Health Solutions is a major healthcare organization modernizing its producer lifecycle management systems. They partnered with Canidium to guide a complex, large-scale UAT effort involving commissions, portals, and self-service workflows. ### **2. What were the challenges Cambia faced?** - Coordinating testing across 100+ stakeholders - Executing nearly 3,000 test cases - Managing complex system and security requirements - Navigating decision-making across large cross-functional teams ### **3. W****hat technical and operational barriers existed?** -  First-of-its-kind SAP IAS SSO implementation - Confusion around user roles and login access - Custom ownership and workflow integrations - Environment refresh wiping testing data mid-UAT ### **4. How did Canidium partner with Cambia?** - Led on-site UAT kickoff and guided execution - Rapidly restored environments and data after refresh events - Delivered repeated enablement sessions for testers - Resolved defects quickly to maintain trust and momentum ### **5. What solutions were implemented and what was the impact?** - Hands-on testing support and enablement - Agile recovery from environment disruptions - Structured testing guidance and collaboration - Faster defect resolution and smoother UAT progress ### **6. What measurable results were acheived?** - Nearly 3,000 test cases successfully executed - Sign-off across commissions, portals, and workflows - Enterprise-scale rollout delivered in 1.5 years - Engagement expanded into managed services and new projects ### **7. What technologies were used?** - APMe for commissions management - Agent Connection producer portal - CALM producer self-service workflows - SAP IAS for Single Sign-On ### **8. What role did leadership and collaboration play?** Large cross-functional teams worked closely with Canidium, enabling rapid problem resolution and shared ownership of outcomes. ### **9. What lasting impact did this project have?** The program established a strong long-term partnership, with Cambia continuing to work with Canidium on managed services and future transformation initiatives. ### **10. 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