In the fast-moving world of cloud and data services, speed and accuracy in quoting aren’t optional—they’re critical. For TierPoint, a leading U.S. data center service provider with 40 facilities nationwide, the quoting process was bogged down by technical limitations. Their previous API had a 4MB file size cap, causing 60% of CPQ quotes to fail when integrating with SharePoint. This created delays, frustrated users, and undermined credibility with sales teams.
40 data centers nationwide—yet 60% of CPQ quotes failed to integrate due to system limitations.
TierPoint’s mandate was urgent: streamline the quoting process, eliminate failures, and restore sales team confidence. Without a fix, inefficiencies threatened customer experience and growth.
That’s when TierPoint turned to Canidium. Canidium built a custom CPQ integration with checks to ensure data accuracy and prevent duplicate uploads. The fix also increased the file size limit from 4MB to 12MB, resulting in just one failed quote integration in the first year.
The impact was immediate. Quotes loaded 53% faster, templates were streamlined from 200 pages down to 13, and integration failures with NetSuite were significantly reduced. With automation and clean data, TierPoint could now support sustainable client growth while regaining credibility with users.
“These changes made a world of difference in rebuilding credibility with our users.” — Beth Petti, VP, Enterprise Program Management Office, TierPoint
By the end of the project, TierPoint had transformed a failing process into a streamlined, reliable quoting system that empowered its sales teams. What once frustrated users became a driver of speed, accuracy, and trust.