In the fast-moving world of healthcare services, efficiency and transparency in compensation aren’t just nice-to-have—they’re essential. For Heartland Dental, the nation’s largest dental support organization, supporting 1,400+ dentists across 37 states, growth had outpaced their compensation systems. Relying on spreadsheets to manage payments and reporting had become unsustainable. Payment cycles were delayed, administrative workloads were high, and a lack of visibility created friction with the doctors they served.
1,400 dentists across 37 states—with compensation managed in spreadsheets and manual workflows.
The mandate from leadership was clear: streamline compensation processes, reduce payment errors, and provide transparent, real-time reporting to doctors while enabling scalable growth.
That’s when Heartland Dental turned to Canidium and Dickenson to implement SAP Commissions. The partnership was anchored on a shared vision: modernize compensation administration, automate workflows, and empower doctors with self-service tools.
The solution was more than just a system implementation—it was a transformation. Automated workflows replaced manual routing and approvals, compensation data was centralized, and doctors gained real-time access to dashboards and reporting. Payment processes were accelerated, reducing delays and building trust.
“We needed a system that could scale with our growth while giving our doctors visibility and confidence in the numbers.”
The results spoke for themselves. Heartland accelerated its close process by two full days, ensuring faster payments to doctors. Administrative bottlenecks were removed as workflows became automated. Self-service dashboards minimized ad hoc reporting requests, while synced commissions data reduced payment errors and ensured accuracy for bonus calculations.
By the end of the transition, Heartland had delivered on its vision: a faster, more accurate, and scalable compensation model built for sustainable growth. What once felt manual and error-prone became a streamlined, transparent process that empowered doctors and strengthened confidence across the organization.
In an industry where many organizations still rely on spreadsheets and legacy workflows, Heartland Dental’s story shows how modern technology, expert implementation, and automation can transform compensation into a competitive advantage.