In the complex and highly regulated healthcare industry, accuracy, scalability, and trust in compensation systems are critical. For Health First, Central Florida’s only fully integrated delivery network (IDN) with 9,000+ employees, outdated and unreliable infrastructure was putting broker and agent confidence at risk. Their existing Sales Performance Management (SPM) program couldn’t scale with growth, increased audit risks, and drained support resources.
9,000+ employees—with broker and agent compensation managed on systems that were unreliable, hard to scale, and audit-intensive.
The challenge was clear: Health First needed to align brokers and agents with a seamless SPM program that was reliable, transparent, and adaptable for future growth. At the same time, leadership wanted to lay the foundation for expanding into new markets through their Independent Producer channel—without adding unnecessary overhead or risking agent loyalty.
That’s when Health First partnered with Canidium. Leveraging its deep healthcare expertise and SAP specialization, Canidium implemented SAP Sales Cloud – Insurance Compensation Management (ICM) and integrated it with agent-facing and policy administration systems. The solution streamlined administration, reduced audit and scalability risks, and created a transparent, producer-friendly experience.
The project wasn’t just about technology—it was about building a future-ready foundation. By establishing scalable processes, optimizing headcount, and improving reporting, Canidium enabled Health First to reduce risk, improve efficiency, and strengthen producer engagement.
“Canidium was a true partner for Health First, helping us to establish the right foundation for our strategic needs – both now and in the future.” — Russell Bradley, Former VP of Operations, Health First
By the end of the transition, Health First had delivered a modern, sustainable SPM system that not only met today’s needs but ensured adaptability for tomorrow. What was once unreliable and resource-heavy became a streamlined, scalable platform built for growth.
In an industry where broker and agent loyalty drives long-term success, Health First’s story shows how the right combination of expertise, technology, and strategy can unlock measurable results.