In the fast-moving world of professional services, accuracy and efficiency aren’t optional—they’re business-critical. For Addison, a Chicago-based consulting, staffing, and recruiting firm generating $260M in annual revenue, outdated workflows and fragmented systems had become a serious liability. Data lived across spreadsheets, Access databases, and homegrown tools that didn’t communicate with one another. Every payroll and commission cycle required heavy manual intervention, introducing errors, slowing processes, and draining staff resources.
$260M in revenue—with producer and commission data managed in siloed, manual systems.
The mandate from leadership was clear: consolidate data, streamline payroll and commission processes, and build a sustainable model that could support Addison’s growth. The stakes were high—this wasn’t just about cutting costs. Every delay in paying consultants or reconciling incentives impacted morale, trust, and retention in a highly competitive market for talent.
That’s when Addison turned to Canidium and Xactly. The partnership was built on a shared vision: replace legacy systems, eliminate inefficiencies, and create a single source of truth for producer data. The solution went beyond software deployment—it was a full operational overhaul. Automations replaced manual tasks, centralized data sources eliminated inconsistencies, and robust reporting gave leaders visibility they’d never had before.
“We couldn’t keep throwing people at the problem. We needed a system that could scale without scaling headcount.”
The transformation was evident across the business. Payroll cycles that once dragged on were completed in a fraction of the time, with fewer errors and far less back-and-forth. Commission calculations that had been a monthly stress point became predictable, accurate, and transparent. Compliance risks dropped with the addition of full audit trails and historical records.
For employees, the shift was just as powerful. Where frustration and delays had once dominated, Addison’s teams experienced new clarity and autonomy—able to focus on client delivery and growth initiatives rather than chasing down data across disconnected systems.
By the end of the transition, Addison Group had delivered on its vision: operational costs dropped, inefficiencies were eliminated, and a scalable, future-ready model was in place to support growth. What once felt like an uphill battle became a controlled, repeatable process—one that strengthened compliance, restored confidence, and positioned Addison for the next phase of expansion.
In an industry where many firms still tolerate outdated systems simply because “that’s how it’s always been done,” Addison’s story proves that the right mix of modern technology, expert implementation, and strategic change management can unlock measurable results—and fast.